Refund policy

Custom design orders may be canceled before the design is delivered. Any transaction or payment-processing fees that are not refunded to us will be deducted from the refund.

Customers must complete the order form accurately and include all desired design constraints in the Custom Requests field, including requirements previously discussed with us.

After delivery, we will correct mistakes we made in the design at no additional charge. Rework is not included for inaccurate measurements, incorrect form entries, or requirements and preferences that were not provided in the order form or Custom Requests field when the order was placed.

Merchandise, decals, and plexiglass windows are not eligible for returns or exchanges when correctly fulfilled and delivered as ordered. If an item arrives damaged, defective, or incorrect, contact contact@ezdbsdesigns.com with your order number and details so we can review the issue.

This policy does not limit any rights or remedies required by applicable law.